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POST COVID-19 SOPs FOR SERENA HOTELS, RWANDA JULY 2020 After a thorough assessment of our properties, we came up with an action plan and implemented hygiene protocols in-line with directives from the Ministry of health and WHO to prevent the spread of Covid-19. 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Adelson, WTTC Says New Travel Measures to Curb COVID-19 Should Replace Quarantines, UK Hotel Sector Needs Urgent Government Support, Says HVS. Are masks or face coverings required at individual hotels? It must be delivered in a simple and accessible manner. He has PGD in Hotel Administration and a PGD in Marketing Management and has certifications in Business Strategy, Digital Marketing & Fundamentals of Revenue Management. Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. 2) Advice the guest in advance to stay back at their present station, if they are suspicious. The current pandemic crisis, caused by COVID-19 will have lasting effects in the hotel industry worldwide. Sources: Indian Minitry of Health & Family Welfare & WHO, Ajay has had extensive experience with over 25+ years in Hospitality, FMCG, Private Equity & Technology solution companies during which he has worked with several leading domestic and international companies. Q&A: Chris Nassetta Reflects on a Challenging 2020 and His Optimism for the Return of the Golden Age of Travel. g) Porters transferring guests to room will wear masks & gloves and will not touch anything in the room. By Ajay Mehtani and Dipti Mohan Social distancing has become a norm in today’s COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. Contact Dipti at [email protected]. She has authored several ‘point of view’ documents such as thought leadership reports, expert opinion articles, white papers and research reports. based on local authority requirements, to formulate their SOPs. We strongly recommend that hotels always follow the guidelines provided by the Health Department and the state and central Government, including guidelines on maintaining records etc. Also, have procedures of reporting any suspected cases or possible issues to the Safety Team. 7,663 were here. How Technology Will Reshape the Hotel Industry Post-COVID-19 Pandemic Laurie Baratti 8/4/2020. From prioritizing your safety to offering flexible cancellation policies, these hotel chains earn the highest marks. The ‘Namaste’ should be used as the greeting for all Guests at all touchpoints to maintain Social Distance. We have divided this report into two parts which cover the Front & the Heart of the house under various groups. SOP on preventive measures in Hotels and Other Hospitality Units to contain spread of COVID-19 1. The car should be disinfected with every arrival, Check if the driver section can be segregated with a temporary plastic or a transparent sheet, Driver should be instructed to limit conversations to minimal, Guest instructions to be placed at the back seat; the information booklet must cover all the steps being taken by the hotel for safety and sanitization along with the operational norms for restaurants, room service, housekeeping & laundry procedures, Temperature checks at entrance should be mandatory, Guests running a temperature of more than 98.6° F should be politely asked to return or directed to the closest hospital/medical facility, Disinfect and clean Guest luggage after informing the Guests, Provide a mask if Guest is not wearing one, if required, If the Guest is arriving from restricted countries or regions, ensure that you have detailed information from the Guest upfront before arrival or at time of making the reservation, For all pre-booked Guests all check-in formalities should be completed online to reduce contact and time at the front desk, Give safety, hygiene and other instructions to the Guests as per the new SOP, Ensure markings on the floor at reception to maintain Social Distancing, Ensure Associates are wearing masks & gloves, Keep paper, envelopes and all equipment sanitized, Keep swabs which Guests can use with sanitizer to clean their phone or credit cards, Ensure that safety instructions, including the number of Guests allowed at one time, is placed inside the elevator and is easily visible; apologize for the delay and inconvenience caused to the Guests due to the new safety norms, Elevator floor must have markings with directions, so that Guests do not face each other and maintain the appropriate Social Distance, Ensure elevator floor buttons are regularly sanitized by the Housekeeping Associates, Keep floor & other area of the elevators that can be touched sanitized, Install hand sanitizer dispensers in the elevators, Signages with information on sanitization norms should be placed, Due to Social Distancing norms, allocate alternate rooms or leave two rooms vacant in between, based on occupancy levels, Guests instructions given at the reception should include instructions on how the rooms are sanitized at regular intervals, May need a tent card or post to say the room & other touch points have been sanitized, Ensure Housekeeping Associates on the floor are wearing safety gear, Keep sanitizers at regular intervals on the floor and small dispensers in the rooms. COVID-19: Hotel Industry Impact. Hotel rooms are also available for New Yorkers without COVID-19 but who live with someone who has COVID-19. It would be useful to use an Autoclave machine for all cooking equipment, ladles etc. The car should be disinfected with every arrival, Check if the driver section can be segregated with a temporary plastic or a transparent sheet, Driver should be instructed to limit conversations to minimal, Guest instructions to be placed at the back seat; the information booklet must cover all the steps being taken by the hotel for safety and sanitization along with the operational norms for restaurants, room service, housekeeping & laundry procedures, Temperature checks at entrance should be mandatory, Guests running a temperature of more than 98.6° F should be politely asked to return or directed to the closest hospital/medical facility, Disinfect and clean Guest luggage after informing the Guests, Provide a mask if Guest is not wearing one, if required, If the Guest is arriving from restricted countries or regions, ensure that you have detailed information from the Guest upfront before arrival or at time of making the reservation, For all pre-booked Guests all check-in formalities should be completed online to reduce contact and time at the front desk, Give safety, hygiene and other instructions to the Guests as per the new SOP, Ensure markings on the floor at reception to maintain Social Distancing, Ensure Associates are wearing masks & gloves, Keep paper, envelopes and all equipment sanitized, Keep swabs which Guests can use with sanitizer to clean their phone or credit cards, Ensure that safety instructions, including the number of Guests allowed at one time, is placed inside the elevator and is easily visible; apologize for the delay and inconvenience caused to the Guests due to the new safety norms, Elevator floor must have markings with directions, so that Guests do not face each other and maintain the appropriate Social Distance, Ensure elevator floor buttons are regularly sanitized by the Housekeeping Associates, Keep floor & other area of the elevators that can be touched sanitized, Install hand sanitizer dispensers in the elevators, Signages with information on sanitization norms should be placed, Due to Social Distancing norms, allocate alternate rooms or leave two rooms vacant in between, based on occupancy levels, Guests instructions given at the reception should include instructions on how the rooms are sanitized at regular intervals, May need a tent card or post to say the room & other touch points have been sanitized, Ensure Housekeeping Associates on the floor are wearing safety gear, Keep sanitizers at regular intervals on the floor and small dispensers in the rooms. 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